Terms & Conditions
USER CONTRACT
Welcome to StickerWeDo.co.za and StampsWeDo.co.za. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. StickerWeDo.co.za and StampsWeDo.co.za (collectively referred to herein as “the Websites”) reserve the right to change, modify, or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use these sites.
PRODUCTS AND SERVICES
Products and services provided by StickerWeDo.co.za and StampsWeDo.co.za are for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
ORDER RESPONSIBILITY
The customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.
LIABILITY DISCLAIMER
StickerWeDo.co.za, StampsWeDo.co.za, Sticker We Do pty ltd or its subsidiaries, collectively referred to herein as “the Websites,” shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.
PROOFS
An online proof will be available for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order. No job will be sent to press without your approval.
An online proof is NOT an accurate colour reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and overprint issues. They also do not show the colour change from RGB or Pantone to CMYK. Therefore, Sticker We Do will not be liable for colour variation between the proof and the printed product. We will try our best to match the colours of the proof and the printed product, but please understand that colour variation differences are inherent inconsistencies of the printing process, and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is colour critical.
The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation, or image placement. You, the Customer, are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
ARTWORK
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
Art Resolution Requirements
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK colour mode. stickerwedo.co.za is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. stickerwedo.co.za is also not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes.
COLOUR ACCURACY
Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to stickerwedo.co.za. stickerwedo.co.za is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to stickerwedo.co.za, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork. stickerwedo.co.za is also not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes. For submitted artwork, please use CMYK colour codes for best printing results.
stickerwedo.co.za uses gang run printing which is subject to a 10% colour variance. If a job is colour critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Colour critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.
BLEED AND MARGIN REQUIREMENTS
Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 3.175 mm outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 3.175 mm inward on each side from the trim line. Anything left too close to the trim line within 3.175 mm inward or 3.175 mm outward may be cut. Please allow for a cutting tolerance of 6.35 mm. We recommend no borders due to shifting in the cutting process because they may appear uneven
TWO-SIDED ARTWORK
Customers must upload artwork so that the two sides (front and back) of the finished product back up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head (top of the proof on one side lines with top of proof on other side). The head of one side backs up to the head of the other page on two sided work. stickerwedo.co.za recommends that you always print the proofs and back them up head to head to make a folding model to ensure that your artwork is set up properly, please do this BEFORE you submit the front-side and back-side artwork.
Bound Jobs
Our automated systems require that art is uploaded as a single, multi-page PDF file. Page sorting is the same as when viewing your book; for example: 28-page booklet or calendar PDF: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover. stickerwedo.co.za will not be able to proceed with your bound product order unless these requirements are met.
BLACK INK
Full colour jobs that contain large solid areas of black ink should have the black set up as CMYK black (100, 100, 100, 100). stickerwedo.co.za will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification (rich black should not be used for text because it may cause registration problems).
Customer Content
All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to stickerwedo.co.za. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.
You agree not to use our Website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of stickerwedo.co.za or any third party.
stickerwedo.co.za does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will stickerwedo.co.za be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.
You acknowledge that stickerwedo.co.za does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.
You further acknowledge and agree that stickerwedo.co.za may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of stickerwedo.co.za, its users and the public.
GRAPHIC DESIGN SERVICES
By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Sticker We Do are the sole intellectual property of Sticker We Do. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Sticker We Do for releasing its intellectual property and/or transferring over copyright rights.
ACCOUNT ACCESS AND PASSWORDS
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
PAYMENT TERMS
All prices and amounts displayed on Stickerwedo.co.za are in South African Rand (ZAR), unless otherwise indicated.
If a customer purchases any products or services at StickerWeDo.com, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.
Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.
JOB CANCELLATION & PRINTING DOWNGRADE
A processing fee equal to 15% of the total order amount (minimum of ZAR 250) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to production. Once an order has been sent to production and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
REFUND POLICY
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once Stickerwedo.co.za starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to production yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.
LIMIT OF LIABILITY
Customers must notify Stickerwedo.co.za within 30 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Stickerwedo.co.za at the customer’s expense within 30 days from the date of delivery or pick-up. If we accept the claim as valid, Stickerwedo.co.za will reprint the order and ship it back at no cost to the customer. Charges for rush prints are non-refundable. Stickerwedo.co.za assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through Stickerwedo.co.za is a contract between the customer making the order and StickerWeDo.com. The fact that you have made an order on behalf of a third party does not absolve you of liability to StickerWeDo.com. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to StickerWeDo.com.
MARKETING PROMOTIONS AND DISCOUNTS
Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Check our homepage for updated online prices. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Our promotions apply to printing charges only. Custom quotes, mailing postage, shipping charges and VAT, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.
TURNAROUND TIME
Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.
For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
All turnaround times are based on business days and office hours: Monday through Friday, 9am – 5pm South African Standard Time (SAST), excluding all national and public holidays.
All jobs with standard turnaround times submitted and approved before 9am SAST on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and approved after 9am SAST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.
The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. Stickerwedo.co.za is closed Saturdays, Sundays and public holidays, so these days are not considered when calculating printing turnaround time.
In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.
TIME-SENSITIVE JOBS
We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify customer service. Cancellation of a job based on turnaround time is permitted ONLY if the owner agrees to these terms in writing as a condition when the customer places the order.
LOW-QUALITY ARTWORK
If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low-quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
RUSH OPTIONS
For rush orders, orders and files must be submitted by 9:00 AM SAST for that day to count as the first day in the Turnaround Time. If you submit after 9:00 AM SAST, the first day of the Turnaround Time will be the next business day.
OVERPRINT AND UNDERPRINT POLICY
Due to our gang-run method of production that Stickerwedo.co.za uses (printing several print jobs together on the same print run, thus spreading the cost of printing amongst all jobs on the form to lower the cost for our customers), we cannot guarantee that every order will be the exact number of items ordered.
We can only guarantee that the quantity printed will be within plus or minus 10% of the quantity ordered. If the order given is short an amount that exceeds 10% of the quantity ordered, we will prorate that credit for the next reorder.
SHIPPING
No refund on shipping charges will be allowed on any job once it has shipped.
Stickerwedo.co.za ships jobs via a local courier service (e.g. The Courier Guy, Fastway, etc.). Our responsibility is limited to preparing your printing order and delivering it to the courier for delivery.
Once a package is shipped, Stickerwedo.co.za is not responsible and will not be liable for late or damaged packages during the shipping process.
Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, public holidays, or the day the package is picked up by the courier. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.
Stickerwedo.co.za is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Stickerwedo.co.za will reship the package with the corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
PICK-UP ORDERS
Pick-up orders will be kept for 30 days from the delivery of the pick-up notification by email or WhatsApp message.
If the order has not been picked up from Stickerwedo.co.za’s facility within 30 days, it will be shipped directly to the customer, and the customer will be billed for applicable shipping charges. However, we cannot ship to P.O. Boxes.
PRODUCT RIGHTS
Stickerwedo.co.za reserves the right to show customers samples of any products we have printed and/or designed.
RIGHT TO REFUSE SERVICE
Stickerwedo.co.za reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive, including but not limited to pornographic materials. Stickerwedo.co.za reserves the right to charge the customer for services rendered up to the point that the job was cancelled.
REPRODUCTION OF CURRENCY
The law sharply restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the REPUBLIC OF SOUTH AFRICA and foreign governments.